Often a fresh pair of knowledgeable eyes can bring improvements to processes and systems. One of our experts will visit your business and analyse your processes, systems and financial material and make recommendations on how these can be improved to give you greater visibility of your revenues and expenses and where these can be improved.
In todays fast moving environment, waiting for the results to come out at the end of the month is too late. Revenues and costs can fluctuate on a daily basis and unless your business has processes to analyse these fluctuations, things can soon get out of control, leading to poor profitability. It is not always necessary to invest great sums of money in fancy tech in order to have a better visibility on a daily basis of key expenses compared to actual revenue so as to maintain these under control. We work with you to establish easy processes for checking these profitability markers on a daily basis.
After years of installing different IT software and systems in the hospitality industry, one thing has become clear to us, the IT firms understand what their software can do and the hoteliers understand what they expect from a system. Unfortunately, all too often, without the correct intermediary these two drift apart. It often requires somebody with a knowledge of both worlds to advise on how the functionality available from a system can be best adapted to each business, just as it sometimes requires somebody to hone the expectations of a manager into something that can be delivered by the software. We can help bridge that gap between tech and ops.
Whenever a hotel is open for the first time or undergoes major refurbishment, there is a need for a team of highly skilled professionals to ensure everything is put into place. IT Systems need installing, procedures need writing, processes need putting into place. But then once the business is into operational mode, these highly skilled professionals are no longer required. If the changeover of personnel is not handled correctly, this can result in many of the benefits of original process being lost or damaged (IT learning is lost, processes are not retrained correctly or worse still the whole process is sabotaged by a disgruntled employee). We will happily take on the task of ensuring your opening or refurbishment goes well from an IT and finance side and will then assist in recruiting and training the right team to take the business forward.
Often a brief seminar or course on the theories and practices of analytical cost control can help inspire managers and their team to improve control and think of new ideas to improve the business. We impart seminars and courses on all aspects of reporting and analytical control from a hoteliers point of view, using language all levels of the team can understand and giving ideas on how simple processes can help to improve profitability and productivity in a hospitality business.